Terms of Service

Flowfeed LLC

Effective date: June 28, 2026 Last updated: July 13, 2026

These Terms of Service ("Terms") govern your access to and use of the website at flowfeed.io, the web application at app.flowfeed.io, and the related services provided by Flowfeed LLC ("Flowfeed," "we," "us," or "our") (collectively, the "Service").

By creating an account, accessing, or using the Service, you agree to these Terms. If you do not agree, do not use the Service. If you are using the Service on behalf of a business, you represent that you have authority to bind that business to these Terms, and "you" refers to that business.

1. The Service

Flowfeed is a software service for Shopify merchants that ingests product data from a merchant's suppliers, normalizes and enriches that data, and publishes and synchronizes store-ready listings to the merchant's connected Shopify store. The specific features available to you depend on your subscription plan and configuration.

2. Eligibility

To use the Service, you must be at least 18 years old, capable of forming a binding contract, and using the Service for business purposes. The Service is intended for businesses located in the United States.

3. Accounts and Authentication

You must create an account to use the application. Account authentication is provided through our identity provider, Clerk, including the option to sign in with Google. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us promptly at legal@flowfeed.io if you suspect unauthorized use of your account.

You are responsible for the accuracy of the information you provide and for ensuring that anyone you allow to access your account complies with these Terms.

4. Your Data and Content

4.1 Ownership

As between you and Flowfeed, you retain all rights to the supplier data, product data, images, and other content you provide to or generate through the Service ("Customer Data"). We do not claim ownership of your Customer Data.

4.2 License to operate the Service

You grant Flowfeed a non-exclusive, worldwide license to host, store, process, transmit, modify, and display your Customer Data solely as necessary to provide, maintain, secure, and improve the Service for you, including processing data through our sub-processors as described in our Privacy Policy.

4.3 Your responsibilities

You represent and warrant that you have all rights, consents, and permissions necessary to provide your Customer Data — including supplier product data and images — to the Service and to have it processed and published to your Shopify store. You are responsible for the legality and accuracy of your Customer Data and for ensuring that published listings comply with applicable laws and the policies of Shopify and your suppliers.

If you configure the Service to collect data from a supplier's website or other online source (including through web scraping or crawling features), you direct and authorize that collection, and you represent and warrant that you have the supplier's permission or another legal right to access, collect, and use that data, and that the collection does not violate the source website's terms of use or any applicable law.

4.4 Aggregated and de-identified data

Flowfeed may create and use data that is aggregated, anonymized, or de-identified from Customer Data and from your use of the Service — including for analytics, benchmarking, improving the Service, and developing new features — provided that such data does not identify you, your business, your customers, or your suppliers, and cannot reasonably be used to do so. Flowfeed owns such aggregated and de-identified data.

5. Third-Party Services

The Service connects to and depends on third-party services, including Shopify, Google, Clerk, Stripe, and your supplier data sources. Your use of those services is governed by their own terms and policies. You are responsible for complying with Shopify's terms and for maintaining your own accounts and authorizations with these third parties. We are not responsible for the availability, accuracy, or actions of third-party services, and we are not liable for losses arising from their outages, changes, or errors.

6. Acceptable Use

You agree not to:

• Use the Service in violation of any applicable law or third-party rights
• Upload or process data you do not have the right to use
• Attempt to gain unauthorized access to the Service or its related systems
• Reverse engineer, decompile, or attempt to extract the source code of the Service, except where permitted by law
• Interfere with, disrupt, or overload the Service or its infrastructure
• Use the Service to transmit malware or engage in fraudulent or abusive activity
• Resell or provide the Service to third parties except as expressly permitted

We may suspend or limit access to protect the Service or other users from harm, abuse, or excessive load.

7. Fees and Payment

7.1 Subscriptions

The Service is offered on a subscription basis according to the plan you select. Subscription fees are billed in advance on a recurring basis (monthly or annually, as applicable) and are processed by Stripe. By subscribing, you authorize us and Stripe to charge your payment method on a recurring basis until you cancel.

7.2 Usage-based charges

Certain features carry usage-based charges in addition to your subscription, including per-SKU ingestion charges, PDF extraction, and image background removal, at the rates applicable to your plan. Before each ingestion run, the Service provides an itemized cost estimate, and usage charges are not incurred without your confirmation of that run.

7.3 Onboarding and services

Onboarding and any optional done-for-you setup services are billed at the rates disclosed at the time of purchase.

7.4 Taxes

Fees are exclusive of taxes. You are responsible for any applicable sales, use, or similar taxes, other than taxes based on our net income.

7.5 Renewal and price changes

Subscriptions automatically renew for successive terms unless cancelled before the end of the current term. We may change our fees, and we will provide advance notice of changes that affect your renewal. Continued use after a price change takes effect constitutes acceptance of the new fees.

7.6 Late or failed payment

If a payment fails or is past due, we may suspend or limit your access to the Service until payment is resolved.

8. Cancellation and Termination

8.1 Cancellation by you

You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing term. You remain responsible for fees incurred before cancellation, including confirmed usage charges.

8.2 Termination by us

We may suspend or terminate your access if you breach these Terms, fail to pay, or use the Service in a manner that creates risk or legal exposure for us or others. We may also discontinue the Service with reasonable notice.

8.3 Effect of termination

Upon termination, your right to use the Service ends. We will make your Customer Data available for export for a reasonable period where practicable, after which we may delete it in accordance with our Privacy Policy and retention practices.

8.4 Refunds

Except where required by applicable law, subscription fees are non-refundable, and confirmed usage-based charges (such as ingestion, extraction, and background removal) are non-refundable once the corresponding processing has run.

9. AI-Generated Content and Automated Synchronization

The Service uses AI to generate and enrich product content such as titles, descriptions, attributes, and alt text. AI-generated output may contain inaccuracies or errors. The Service provides tools to review and edit content before it is published. You are responsible for reviewing output and for the accuracy and compliance of the listings you publish to your store.

The Service also performs automated synchronization of price, inventory, and product data from your connected supplier sources to your Shopify store, on a schedule or on demand according to your configuration. Automated updates reflect the supplier data received at the time of synchronization and may propagate errors or inaccuracies present in that data. The Service provides configurable review controls, including pricing anomaly thresholds that hold unusual changes for your review before publishing. You are responsible for configuring these controls appropriately for your business, for the supplier sources you connect, and for the changes published to your store through automated synchronization.

10. Intellectual Property

The Service, including its software, design, and content (excluding your Customer Data), is owned by Flowfeed and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to access and use the Service during your subscription, subject to these Terms. We reserve all rights not expressly granted.

If you provide feedback or suggestions, you grant us the right to use them without restriction or obligation to you.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT IT WILL MEET YOUR REQUIREMENTS, OR THAT DATA PROCESSING, AI-GENERATED CONTENT, AUTOMATED SYNCHRONIZATION, OR PUBLISHED LISTINGS WILL BE FREE OF ERRORS.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FLOWFEED WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FLOWFEED'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID TO FLOWFEED FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

13. Indemnification

You agree to indemnify and hold harmless Flowfeed and its officers, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of your Customer Data, your use of the Service, your violation of these Terms, or your violation of any law or third-party right.

14. Governing Law and Dispute Resolution

14.1 Governing law

These Terms are governed by the laws of the State of New Hampshire, without regard to its conflict-of-laws rules.

14.2 Informal resolution first

Before initiating any formal proceeding, you agree to first contact us at legal@flowfeed.io with a description of the dispute and give us thirty (30) days to attempt to resolve it informally. We will do the same before initiating a formal proceeding against you. Most disputes can be resolved this way.

14.3 Binding arbitration

If a dispute is not resolved informally, any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules, rather than in court, except as provided in Section 14.4. The arbitration will be conducted by a single arbitrator in New Hampshire or, at either party's election, by videoconference. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement. Judgment on the arbitration award may be entered in any court of competent jurisdiction. Each party is responsible for its own attorneys' fees and costs except where the applicable AAA rules or law provide otherwise.

14.4 Exceptions to arbitration

Either party may (a) bring an individual claim in small claims court if the claim qualifies, and (b) seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property rights or to address unauthorized access to or abuse of the Service.

14.5 Class action waiver

All disputes must be brought in the parties' individual capacity, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding. The arbitrator may not consolidate more than one party's claims. If this class action waiver is found unenforceable as to a particular claim, then the agreement to arbitrate in Section 14.3 does not apply to that claim.

14.6 Time limit on claims

To the extent permitted by law, any claim arising out of or relating to these Terms or the Service must be filed within one (1) year after the claim accrued, or it is permanently barred.

14.7 Venue for court proceedings

For any dispute not subject to arbitration under this Section 14, you agree that the dispute will be brought exclusively in the state or federal courts located in New Hampshire, and you consent to the personal jurisdiction of those courts.

15. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of the Service after an update takes effect constitutes acceptance of the revised Terms.

16. General

• Entire agreement. These Terms, together with our Privacy Policy and any order or plan terms, constitute the entire agreement between you and Flowfeed regarding the Service.
• Severability. If any provision is found unenforceable, the remaining provisions remain in effect.
• Waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
• Assignment. You may not assign these Terms without our consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.
• Notices. We may provide notices to you by email or through the Service.

17. Contact Us

Questions about these Terms can be sent to:

Flowfeed LLC Email: legal@flowfeed.io